Privacy Notice

Who are we?

This Privacy Notice regulates the processing of personal data by Fedrus International Group, with social seat at 2870 Puurs-Sint-Amands, Schoonmansveld 48, with company number VAT BE 0630.779.617 and with contact address:

Fedrus International Group (the Company) is committed to protect the privacy of your personal data. For the purpose of applicable data protection law, including the General Data Protection Regulation (Regulation (EU) 2016/679) (hereafter GDPR), the Company is the data controller for the processing of your personal data. Our Privacy Notice explains how we will process your personal data, including when you use our website and when you interact with us by e-mail, post, telephone or other means, for example by requesting samples, or placing an order. If you have any questions regarding our Privacy Notice, please contact us. 

What data do we process?

The personal data we collect from you on the website are restricted in order to be able to answer your questions and they are also used to send you technical updates, product updates and industry events. Personal information can include the following:

  • your title, forename and surname.
  • your work-related e-mail address (for some people, e.g. homeowners, self-builders etc., this may be a home email address – should you wish to submit this)
  • your profession
  • your contact and marketing preferences

Other than the information listed above, we hold no other personal information.

When you place an order with us or follow a training, we can process the following data:

  • personal information or company details; 
  • contact data;
  • financial information like bank account, transactions and invoices;
  • order history;
  • profession or education/training followed;
  • contact and marketing preferences; 
  • main distributor;

What is the data used for?

We ask for consent on our website to process your data when you fill in a form to download and/or request technical information, technical drawings, literature, samples etc. We also ask for consent to be added to the mailinglist. We can use your personal data to update you on technical information, products, literature and case studies when applicable. 

We also occasionally hold regional architectural events or training events which you may wish to attend. Your email addresses are used to invite you to such events. Commercial mailing, newsletters and invitations to events can be send to you can be processed on the principles of consent or for existing customers under the principle of the legitimate interest.

Consent can be withdrawn at any moment. You are able at any time not to receive any longer our information by exercising your rights of unsubscribing on the occasion of a sending or by contacting us:

We also can use the information to establish statistics on visits to our site in order to improve its content according to your profile. 

The company would not use your personal data to send Newsletters, Literature or any other marketing information by post (unless specifically requested to do so). Neither would we use your personal data to run telephone marketing campaigns. Any telephone contact would be specific to a project, technical enquiry, CPD Seminar or technical or product update. We would primarily contact you by email. If you prefer no future contact from The Company, you can UNSUBSCRIBE, here or on our website,

Transfer of personal data

The personal information we hold may be transferred within The Company, purely for the purposes of utilising group database management tools. For example, product updates or invites to architectural events are delivered through a platform based in France. This is the only reason such data would be transferred and would always remain within The Company.

Your data will not be traded, sold, hired or passed on to third parties, except to some carefully chosen processors of the Company who can assist us in the exercise of our duties like the webshop, our online ICT-platform, payment processing, accounting, disclosure software and back-up service. 

In rare cases, it may happen that The Company must disclose your personal data as a result of a court order or in order to comply with other mandatory laws and/or regulations. The Company shall make reasonable endeavours to notify you of this in advance, unless this is subject to statutory restrictions.

Retention period

Data related to forms carried out on our site will be kept for maximum 24 months unless commercial relation begins between you and The Company or you decide to exercise your rights of unsubscribing. 

The personal data is stored by The Company and processed for a period required for the purpose of the processing, legal obligations and for the contractual relationship between The Company and the data subject.

Security Measures 

The Company has developed security measures which have been adjusted at the technological and organisational level to prevent the destruction, loss, falsification, changing, prohibited access or the erroneous disclosure to third parties of personal data as well as any other prohibited processing of this data.

Under no circumstances can The Company be held liable for any direct or indirect loss resulting from the incorrect or unlawful use of your personal data by a third party.

You must at all times comply with the security instructions, including by preventing all prohibited access to your login details and password. You are solely responsible for the use made from the website on your computer, IP-address and your identification details, as well as for the confidentiality of such.

Rights of the data subjects 

It is your right under GDPR to complain to the Privacy Authorities should you feel The Company is making infractions on the GDPR by processing your data.

1.   The right of access

  • Individuals have the right to access their personal data (commonly referred to as subject access).
  • Individuals can make a subject access request verbally or in writing.
  • Companies have one month to respond to a request.
  • Companies cannot charge a fee to deal with a request in most circumstances.

2. The right to rectification

  • The GDPR includes a right for individuals to have inaccurate personal data rectified or completed if it is incomplete.
  • An individual can make a request for rectification verbally or in writing.
  • The Company has one calendar month to respond to a request.

3. The right to erasure

  • The GDPR introduces a right for individuals to have personal data erased.
  • The right to erasure is also known as ‘the right to be forgotten’.
  • Individuals can make a request for erasure verbally or in writing.
  • The Company has one month to respond to a request.
  • The right is not absolute and only applies in certain circumstances.
  • This right is not the only way in which the GDPR places an obligation on you to consider whether to delete personal data.

4. The right to restrict processing

  • Individuals have the right to request the restriction or suppression of their personal data.
  • This is not an absolute right and only applies in certain circumstances.
  • When processing is restricted, you are permitted to store the personal data, but not use it.
  • An individual can make a request for restriction verbally or in writing.
  • You have one calendar month to respond to a request.
  • This right has close links to the right to rectification (Article 16) and the right to object (Article 21).

5. The right to object

  • The GDPR gives individuals the right to object to the processing of their personal data in certain circumstances.
  • Individuals have an absolute right to stop their data being used for direct marketing.
  • In other cases where the right to object applies, The Company may be able to continue processing if it can show that it has a compelling reason for doing so.
  • The Company must tell individuals about their right to object.
  • An individual can make an objection verbally or in writing.
  • The Company has one calendar month to respond to an objection.

6. Rights in relation to automated decision making and profiling

The GDPR has provisions on

  • automated individual decision-making (making a decision solely by automated means without any human involvement); and
  • profiling (automated processing of personal data to evaluate certain things about an individual). Profiling can be part of an automated decision-making process
  • The GDPR applies to all automated individual decision-making and profiling
  • Article 22 of the GDPR has additional rules to protect individuals if The Company are carrying out solely automated decision-making that has legal or similarly significant effects on them
  • The Company can only carry out this type of decision-making where the decision is
    • necessary for the entry into or performance of a contract; or
    • authorized by Union or Member state law applicable to the controller; or
    • based on the individual’s explicit consent.

You can request to access your personal data held by The Company, either via;

☎ Telephone: +32 3 500 40 30
@ Email:
✉ Post: Fedrus International, Schoonmansveld 48, 2870 Puurs-Sint-Amands

The Company must provide this information within 1 month. 


This Privacy Policy can be amended. You are advised to regularly reread this Privacy Policy for any changes.

Most recently updated version: 06/08/2020